fencewin's Privacy Policy
Your personal information is very important to us — this policy describes in detail how fencewin keeps your information secure.
Our Commitment to Protecting Your Information
fencewin is a safe and reliable online betting and casino platform. We place the highest importance on our users' privacy. This privacy policy ("Policy") explains how fencewin collects, stores, uses, and protects your personal information.
By using our platform, you are agreeing to the terms described in this privacy policy. Please read this policy carefully and in full. If you have any questions or concerns, please contact us.
This policy has been prepared in accordance with applicable laws of Bangladesh and international best practices for data protection. fencewin is always committed to maintaining user trust.
What Information We Collect
When registering and using services on fencewin, we may collect the following types of information:
- Identity Information: Full name, date of birth, nationality, and details from government-issued identification documents.
- Contact Information: Email address, mobile number, and physical address.
- Financial Information: bKash, Nagad, Rocket, or bank transfer account details — only the information necessary to process transactions.
- Technical Information: IP address, device type, browser version, operating system, and session duration.
- Usage Information: Details of which pages you visited on the platform, which games you played, and how long you were online.
- Communication History: Records of conversations held with us via live chat or email.
We collect only the information that is necessary and relevant for providing our services.
How We Collect Information
We collect information in the following ways:
- Direct Collection: Through registration forms, account verification processes, deposit and withdrawal forms, and support tickets.
- Automated Technology: Technical and usage information is collected automatically through cookies, web beacons, and log files.
- Third Parties: Necessary information may be received from payment processors, identity verification services, and fraud prevention services.
How We Use Your Information
Purposes for Using Your Information
fencewin uses your information for the following purposes:
- To register, verify, and manage your account.
- To process deposits and pay out winnings.
- To improve user experience and analyze platform performance.
- To prevent fraudulent activity and money laundering.
- To fulfill legal and regulatory obligations.
- To send customized bonus offers and promotional information — you may opt out of these communications at any time.
- To provide 24/7 customer support and resolve issues quickly.
- To ensure responsible gaming and identify problematic behavior at an early stage.
Sharing Information with Third Parties
fencewin does not sell or rent your personal information. However, information may be shared in the following limited circumstances:
- Payment Service Providers: With payment partners such as bKash, Nagad, Rocket, and bank transfers to complete transactions.
- Identity Verification: With authorized verification agencies to carry out the KYC process.
- Legal Obligations: In response to a court order or a lawful request from a government authority.
- Fraud Prevention: With authorized agencies that assist in investigating fraudulent activity.
- Business Succession: In the event of a company merger or acquisition — however, the new entity will be bound to comply with this policy.
All third parties are bound by strict data protection agreements with us.
Data Security and Retention Period
Data Security Measures
fencewin uses industry-standard technology and processes to protect your information:
- SSL Encryption: Our entire website is secured with 256-bit SSL encryption, which encrypts all communication between your browser and our servers.
- Secure Servers: All data is stored on access-controlled, firewall-protected servers.
- Access Control: Only authorized personnel with a legitimate need can access your information.
- Regular Security Audits: Regular security audits are conducted to identify potential vulnerabilities.
- Password Protection: Passwords are never stored in plain text — they are kept only as encrypted hashes.
- Two-Factor Authentication (2FA): Two-factor authentication is available to help protect your account.
However, no method on the internet is 100% secure. Keep your account password confidential and contact us immediately if you notice any suspicious activity.
Data Retention Period
How long we retain your information depends on the type and purpose of the data:
| Data Type | Retention Period |
|---|---|
| Account information (active users) | For as long as the account remains active |
| Transaction records | At least 5 years after account closure |
| KYC verification documents | Up to 5 years as required by law |
| Customer support communication records | 3 years from the date of last contact |
| Cookies and session data | After session ends or a maximum of 1 year |
| Marketing consent records | 3 years after consent is withdrawn |
After the specified period, data is securely deleted or anonymized.
Your Rights and Cookies
User Rights
You have the following rights regarding your personal information:
- Right of Access: You may request to know what information we hold about you.
- Right to Rectification: If any of your information is incorrect or incomplete, you may request that it be corrected.
- Right to Erasure: In certain circumstances, you may request that your information be deleted — however, this may not be fully possible where legal obligations exist.
- Right to Restrict Processing: In certain circumstances, you may request that the processing of your information be restricted.
- Right to Data Portability: You may request your provided data in a structured, commonly used format.
- Right to Object: You may object at any time to the use of your information for direct marketing purposes.
- Right to Withdraw Consent: You may withdraw your consent to our data processing at any time.
To exercise these rights, contact us at [email protected]. We will endeavor to respond to your request within 30 days.
Cookies and Tracking Technologies
The fencewin website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.
The types of cookies we use:
- Essential Cookies: Required for the basic functionality of the website — including login sessions, security, and saving form data.
- Functionality Cookies: To remember your preferences — such as language selection and game settings.
- Analytical Cookies: To analyze usage data in order to improve platform performance.
- Advertising Cookies: To help present relevant offers to you.
You can control or disable cookies through your browser settings. However, disabling certain cookies may limit some functionality of the platform.
International Data Transfers
Our servers and service providers may be located in various countries. Your information may be transferred outside Bangladesh for processing. In such cases we ensure that:
- The recipient country complies with adequate data protection laws.
- Appropriate protective agreements are in place for the data transfer.
- Third parties have agreed to comply with our data protection standards.
Additional Provisions and Policy Changes
Protection of Minors' Information
fencewin provides services only to those aged 21 and above. We do not intentionally collect any personal information from minors.
Age verification is mandatory at registration. If we become aware that a minor has created an account, that account will be closed immediately and all associated information will be deleted.
If a parent or guardian believes their child has registered on our platform, please contact us at [email protected].
Changes to the Privacy Policy
fencewin may update this privacy policy from time to time. If significant changes are made to the policy, we will notify you in the following ways:
- A clear notice will be displayed on the website.
- A notification will be sent to your registered email address.
- The "Last Updated" date at the top of this page will be changed.
Continued use of the platform after changes have been made will be considered as your acceptance of the new policy. We therefore recommend visiting this page regularly.
Links to Other Websites
The fencewin platform does not contain links to third-party websites. However, when transacting with our payment partners (such as bKash, Nagad, Rocket) or other services, you will be directed to their own platforms. In such cases, the privacy policy of the relevant service will apply — fencewin is not responsible for that.
Applicable Law and Dispute Resolution
This privacy policy and any matters related to it will be governed by applicable law. Should any dispute arise regarding the interpretation or application of this policy, an initial attempt will be made to resolve it through discussion.
If you have any complaints about our privacy policy, write to us at [email protected]. Our team will consider your complaint seriously.
Have a Question About Privacy?
Our 24/7 support team is always ready to answer any of your questions. Contact us via live chat or write to us by email.
Visit Our Platform