Frequently Asked Questions
fencewin FAQ — All Your Questions Answered Here
From opening an account to depositing via bKash, bonus terms, cricket betting, and safe gaming — find detailed answers to the most common questions about fencewin all in one place.
fencewin has created this FAQ with the convenience of Bangladeshi players in mind. Here you will find answers to all questions about account registration, depositing and withdrawing money via bKash and Nagad, welcome bonus terms and conditions, rules for cricket and slots games, and responsible gaming — all explained in plain language. If you cannot find the answer to your question, our 24/7 live chat support is always ready to help.
Section 01
Section 02
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Section 05
Account and Registration
To open an account at fencewin, you will need an active mobile number, a valid email address, and your full name. The registration process is fully mobile-friendly and can be completed in just a few minutes. Make sure you provide accurate information, as identity verification may be required when you withdraw funds later.
Yes. fencewin is only for people aged 21 or older. During registration you must confirm that you are at least 21 years old. Accounts for underage users will not be approved, and identity verification will be carried out in any case where there is doubt.
No. Each player may only hold one account. Opening multiple accounts is a violation of fencewin's rules and may result in account suspension. If an attempt to open multiple accounts from the same device or the same mobile number is detected, bonuses will be cancelled.
Use the "Forgot password?" option on the login page. A verification code will be sent to your registered mobile number or email. Enter the code and set a new password. If you have trouble, get help from our 24/7 live chat support.
The fencewin website is fully mobile-friendly and easy to use from any smartphone browser. Open the site in your Android or iPhone browser and log in as normal. All features work perfectly on mobile.
Section 02
Deposits and Withdrawals
Deposits via bKash are generally instant — in most cases your fencewin account balance is updated within a few seconds to a few minutes. The same speed applies to Nagad and Rocket. Bank transfers may take slightly longer.
The minimum deposit amount is ৳200 (the same for all methods — bKash, Nagad, Rocket, and bank transfer). The minimum withdrawal amount is ৳500. So make sure your balance is at least ৳500 before withdrawing.
fencewin generally processes withdrawals within 10 to 45 minutes. bKash, Nagad, and Rocket are the fastest options. Bank transfers may take slightly longer. Withdrawals are processed faster for accounts that have completed identity verification.
fencewin does not charge any deposit or withdrawal fees of its own. However, bKash, Nagad, or your bank may apply their own transaction charges — these depend on the policies of the relevant payment provider. Check your payment app for accurate information.
Yes, Nagad is one of fencewin's supported payment methods. You can deposit funds from Nagad just as easily as from bKash. Transactions via Rocket and bank transfer are also available. The minimum deposit amount is ৳200.
Section 03
Games and How to Play
To bet on BPL matches at fencewin, go to the cricket section first. There you will find a list of ongoing and upcoming BPL matches. You can place bets on various markets including match winner, total runs, and number of wickets. Before betting, review the odds carefully and place your bets according to your own budget.
Yes, fencewin offers the option to place live bets while a match is in progress. Real-time odds change in line with how the match is going, in cricket and other sports. Live betting gives a more exciting experience, but quick decisions are needed.
RTP stands for Return to Player — it is a general statistic that shows what percentage of total wagers is returned to players as prizes over the long term. For example, an RTP of 96% means that on average ৳96 is paid out as prizes for every ৳100 wagered. This is an overall statistic; results can vary from session to session.
fencewin believes in fair play. The platform uses games from internationally recognised providers such as Pragmatic Play, PG Soft, JILI, Spribe, and Evolution Gaming, all of which are powered by Random Number Generator (RNG) technology. This means the result of every spin or hand is completely random and impartial.
All games at fencewin are optimised for mobile devices. On Android or iOS, you can enjoy slots, live casino, and sports betting smoothly from any smartphone browser. Make sure you have a stable internet connection for the best experience.
Section 04
Bonuses and Promotions
fencewin gives new players a 120% bonus on their first deposit, up to a maximum of ৳20,000. For example, if you deposit ৳1,000 you will receive a ৳1,200 bonus — giving you a total balance of ৳2,200. To receive the bonus, activate the offer at the time of your first deposit after opening an account.
The wagering requirement for fencewin's welcome bonus is 20x. This means you must wager 20 times the bonus amount before it becomes withdrawable. Example: if you receive a ৳1,200 bonus, you must place a total of ৳24,000 in bets. Once you meet the requirement within the set time, winnings from the bonus can be withdrawn.
The fencewin VIP program has three tiers — Bronze, Silver, and Gold. Bronze members receive weekly cashback of up to 0.3%, Silver tier members receive up to 0.5%, and Gold tier members receive up to 0.8%. You move up to a higher tier automatically through regular play.
The games on which bonus funds can be used depend on the terms and conditions of the bonus. Generally, the bonus can be used on slots, sports betting, and live casino games. Read the terms and conditions on the bonus page for full details, or ask us on live chat.
fencewin regularly runs new promotions and offers. To stay updated on current promotional offers, check the promotions section after logging in to the platform, or contact the support team via live chat.
Section 05
Security and Responsible Gaming
fencewin uses SSL encryption technology to keep all data secure. Your personal data and financial transactions are handled through encrypted channels. Information is not shared with third parties. As a safe and reliable platform, fencewin is committed to ensuring the highest level of protection.
fencewin believes that gambling is a form of entertainment — not a source of income. Responsible gaming means playing within a set budget, not placing extra bets to chase lost money, and keeping your playing time under control. We encourage players to build healthy habits.
Yes, self-exclusion is an important part of fencewin's responsible gaming policy. If you feel you need a break from gaming, let our support team know. They will arrange for your account to be suspended for a set period of time.
If you or someone you know shows signs of gambling addiction — such as continuing to play despite repeated losses, playing in secret from family, or running into financial trouble — please contact the fencewin support team. We are able to guide you toward the right help.
The fencewin support team is available 24 hours a day, 7 days a week, providing direct assistance in Bengali via live chat. For any question, complaint, or issue, click the live chat button on the website. To contact us by email, write to [email protected].
Still have questions? Contact support
Our Bengali-language support team is by your side day and night. Chat directly via live chat or write to us by email — you will get a fast response.
Live Chat Support
Talk to our team directly in Bengali via live chat, 24/7. Get instant help with account, payment, or any technical issues.
Email Support
For detailed questions, write to us by email. Our team works to respond as quickly as possible.
[email protected]
Help Articles
Read our responsible gaming, terms and conditions, and privacy policy pages — you will find detailed information there.