fencewin Responsible Gaming — Your Safety Is Our Priority
Enjoy the fun while staying within your limits. fencewin believes that awareness and control are essential for healthy entertainment — find out how to stay safe today.
Let gaming be a source of joy, not worry
fencewin is committed to providing players in Bangladesh with a safe and enjoyable experience. We believe the sole purpose of gambling is entertainment — it is not a source of income or a way to solve financial problems.
Our responsible gaming policy enables every player to set their own limits, take a break when needed, and seek help. Deposit limits, time-out, and self-exclusion features are available directly from your account.
Remember: there is always a risk of losing when gambling. Never bet more than you can afford to lose, and never play with borrowed money.
Warning Signs of Problem Gambling
- Gambling repeatedly to try to win back money you have lost
- Spending more time or money than you intended
- Feeling restless or irritable when you cannot gamble
- Hiding the amount you gamble from family or friends
- Using money meant for bills or daily expenses to gamble
- Gambling is affecting your work, studies, or relationships
Need Help?
If you feel gambling is having a negative impact on your life, please contact our 24/7 live chat support or send us an email:
The Control Is in Your Hands
fencewin gives you powerful tools to manage your own gaming habits — easily, directly from your account.
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once set, the limit takes effect immediately, and a waiting period applies if you want to increase it.
Time-Out Feature
If you need a short break, temporarily close your account for anywhere between 24 hours and 6 weeks. During a time-out, logging in or making a deposit will not be possible.
Self-Exclusion
If you need a longer break, choose self-exclusion. This lets you deactivate your account permanently or for a set period, and promotional emails will also be paused during this time.
Gaming History Review
View your deposit, withdrawal, and betting history from your account at any time. Stay informed by reviewing your own spending patterns.
24/7 Support
Contact our live chat team in Bengali for any issue. Support specialists will assist you with responsible gaming matters in complete confidence.
Protection of Minors
fencewin strictly enforces the 21+ age rule. If a minor could access your device, we recommend using parental filter software.
fencewin's Core Responsible Gaming Principles
Responsible gambling is not just about following limits — it reflects a healthy mindset. We ask every fencewin player to follow the principles below:
- Only play with money that you can afford to lose without it affecting your daily life.
- Set a time and money limit before each session and stick to it firmly.
- Do not think of gambling as an alternative source of income — it is entertainment only.
- After a loss, do not immediately increase your bets to try to recover the money.
- Never gamble under stress, depression, or the influence of alcohol.
- Take regular breaks and spend time with family and friends.
- Make sure your correct age and identity are confirmed when creating an account.
21+ Age Confirmation
To open an account and play at fencewin, you must be 21 years of age or older. We verify your age and identity at the time of registration.
If there is any doubt about a player's age, fencewin may request additional identity documents at any time. Gambling by minors is strictly prohibited.
If a minor in your household can access your device, use a family internet filter and set a strong password on your account.
We Believe in Protecting Our Players
Fair Play
All our games are run on fair play principles and outcomes are determined impartially.
Data Security
Your personal and financial information is fully protected through SSL encryption technology.
Confidentiality
Any request or information related to responsible gaming is handled with complete confidentiality.
Support in Bengali
Our support team speaks Bengali — getting help in your own language is easy.
Where to Turn When You Need Help?
If you feel gambling is having a negative effect on your life or on someone close to you, do not wait — get help now. fencewin is always here for you.
Our live chat support is available 24 hours a day, 7 days a week. You can talk to us in Bengali at any time. Every conversation is kept completely confidential.
Contact Us
How to Set a Limit or Exclusion?
Log in to fencewin
Access your account and go to the profile section.
Open the "Responsible Gaming" menu
Find the "Responsible Gaming" option in your account settings.
Choose the tool you need
Pick whichever you need — deposit limit, time-out, or self-exclusion.
Confirm and save
Changes take effect immediately. If you need help, ask us in live chat.
Frequently Asked Questions about Responsible Gaming
Enjoy safely — fencewin is with you
Keep the fun going. Browse our game lobby to start playing, or check the FAQ for any questions.